Support

Every order has its own page under Orders, with each step as it happens and the tracking number once it ships, or the store to collect it from once it's ready.

Yes, until we buy the item. Right after you order from a card you can undo it, for 15 seconds. After that, open the order under Orders and tap Cancel order. Once we've bought it, contact us.

Open it under Orders and write to us at the bottom of its page: a person on our team reads it and replies within one business day. A wrong, damaged or missing item we make right, and an item we misidentified counts as wrong.

Usually, within the supplier's return window: contact us and we'll arrange it. A wrong or damaged item we replace or refund in full. Our Returns and Refunds policy has the details.

A swipe right puts a hold on your card for the total. Your card is charged when we buy the item. If the order is undone or cancelled before that, the hold is released; if it's cancelled after, you're refunded.

If the price is different when we go to buy it, we don't buy it: we email you the new price, release the hold on your card, and you choose whether to order at the new price.

On the Account page. You can save more than one address there, give each a name ("Home", "Unit 4B"), and choose which one orders go to; once you have more than one, each buy says where it goes and asks first, and you can choose another right there. Remove card takes your card off your account, and your next order asks for one; an order already placed keeps its hold on it and is charged when we buy it, and the card comes off at Stripe once no such hold is left.

Yes. On the Account page, choose Confirm every buy, and every swipe right or Buy shows the total and where it goes before your card is held. Otherwise that happens for your first order, any order over $50.00, and every order once you've saved more than one address.

Tap Forgot your password on the sign-in page and we'll email you a link to choose a new one. It works for an hour, and using it signs you out everywhere else. In a web browser you can tap Email me a sign-in link instead: the link we send signs you in once, and your password stays as it is.

When a person is getting your price, and when it's ready, unless you're in the app and see it there; when we have a note for you, when a price changes on an order, and as your order is placed, bought, shipped, delivered, cancelled or refunded, or your card couldn't be charged; when a friend joins from your invite link (that someone did, never who), and when a friend you invited gets their first order and the credit for it is yours; a reminder to reorder, only if you ask for one; once, 20 hours on, about prices you haven't bought or passed on, at most one email a day and none once a price is 3 days old; and a link when you ask to reset your password or to sign in without it. Nothing else. The link at the bottom of a reminder or a follow-up stops it.

On the Account page, under Delete your account. You can do it once none of your orders is still being bought or delivered. Our privacy policy says what's deleted and what we keep.